Activating new sim

[Zobo]

I have ordered a new sim for an additional phone. To activate it I have to text swap why swap it’s additional not instead of?

[MI5]

@Zobo 

It's gone through as an upgrade.

You need to call O2 to fix it.

All numbers here Guide: Coronavirus Community Help and Support 

[PhoneChanger · Accepted solution]

Additional as in a new line? if so you don't need to text swap, just put it in your phone and you should be good to go.

When you ordered the SIM did you select this is a replacement SIM?

Also, to confirm, you are aware you cannot have the same number of multiple SIMs, just in case you were thinking this

[Cleoriff]

@Zobo 

If you text swap, the original phone will lose service.

Check the guide on activating sim here

https://www.o2.co.uk/help/phones-sims-and-devices/activating-your-sim 

[Zobo]

So if I don’t text swap the new number will work autonomously?

[Zobo]

Yes it’s a different number that I need

[Zobo]

I cannot get through to anyone at o2 to get assists 😞

[Cleoriff]

@Zobo 

Keep trying. Use any or all of the numbers given. Even state fraud if that option comes up.

[MI5]

@Zobo 

A new line would not need activating.

You have done an upgrade I'm afraid.

You need to keep trying to call.

[Zobo]

It’s an additional contract