Re: Activate replacement sim

JP6 · ‎27-06-2020

I have been sent a new sim card, as ive lost my old one, but I can not activate the new one as its sending a conformation pin to my mobile number which I cant retrieve as i dont have the old sim card? How can I activate my new sim?

MI5 · ‎27-06-2020

@JP6

Use a different phone to contact customer service Guide: Coronavirus Community Help and Support

The number ending in 4005 is best

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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LukasB · ‎30-06-2020

Hey @JP6 did you manage to get this sorted or are you still having trouble?

→ COVID-19 support - Help and support from O2 during the lockdown
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