cancel
Showing results for 
Search instead for 
Did you mean: 

Activate new sim with old number

Miss-beck
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:

My son got his number moved to another o2 sim afew weeks back and it still has not data or calls 

Message 1 of 4
113 Views
1 ACCEPTED SOLUTION

Accepted Solutions

MI5
Level 94: Supreme
  • 121881 Posts
  • 608 Topics
  • 18768 Solutions
Registered:

@Miss-beck 

You'll need to call customer service.
Numbers here Guide: Coronavirus Community Help and Support 
When it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.
8.00am is the best time to call if you can.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

View solution in original post

Message 2 of 4
111 Views
3 REPLIES 3

MI5
Level 94: Supreme
  • 121881 Posts
  • 608 Topics
  • 18768 Solutions
Registered:

@Miss-beck 

You'll need to call customer service.
Numbers here Guide: Coronavirus Community Help and Support 
When it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.
8.00am is the best time to call if you can.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

View solution in original post

Message 2 of 4
112 Views

b4u2
Level 6: Acolyte
  • 302 Posts
  • 57 Topics
  • 3 Solutions
Registered:

is it still in middle of porting or network signal issue?

Message 3 of 4
107 Views

MI5
Level 94: Supreme
  • 121881 Posts
  • 608 Topics
  • 18768 Solutions
Registered:

After a few weeks?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 4 of 4
102 Views