Solved: Re: Activate Sim

Lauryn97 · ‎09-12-2020

Hi, I’ve upgraded my phone to an iPhone 12pro & have inserted my new sim but can’t seem to get any service? I’ve turned it on/off & it still can’t seem to connect to O2, how can I solve this?

MI5 · ‎09-12-2020

@Lauryn97

Use your old sim or do a sim swap to use the new 5g sim.

Guide: Sim Swap: a mini guide 2017 update

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎09-12-2020

@Lauryn97

Use your old sim or do a sim swap to use the new 5g sim.

Guide: Sim Swap: a mini guide 2017 update

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎09-12-2020

@Lauryn97

Does your old sim fit? If so use that. If you want to keep your number then you need to do a sim swap

Guide: Sim Swap: a mini guide 2017 update

Veritas Numquam Perit

b4u2 · ‎09-12-2020

Check your signal

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