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Account showing overdue - Trying to charge for 24M airtime discount

Swimsdale
Level 1: Joiner
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on ‎04-01-2024 17:20

on ‎04-01-2024 17:20

Having a bit of a nightmare with billing, I have a 24M tariff (12 months in). My last bill was paid as usual, however, account is showing overdue as the discount amount is now showing as outstanding? I pay via Direct Debit, so baffled. Had no issues until last bill.

 

Anyone else having this problem?

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MI5
Level 94: Supreme
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on ‎04-01-2024 17:30

on ‎04-01-2024 17:30

@Swimsdale 

You can get in touch with Payment Management team on 0800 902 0217 who’ll find a solution that’s right for you.
Payment Management opening hours:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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