Account says Overdue Bill but my account was charged
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 02-05-2023 15:23
I encountered trouble the middle of last month where my bank account was charged whilst I was in the red, and it failed. However I sorted it out and I paid the bill, but last weekend my data was cut off, I have full signal but I am unable to send or recieve texts, phone calls or use my data. I have logged onto my account to see that I have an overdue bill from April, despite my bank saying I paid the bill on the 18th. I have tried paying the bill again online just so I can get access to data again but it doesn't seem to be working!
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 02-05-2023 15:29
You can reach the Payment Management team on 0800 902 0217.
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm
If no other phone, download Skype to call Guide: A Guide to Skype
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
- 2 Posts
- 1 Topics
- 0 Solutions
on 02-05-2023 15:34
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 02-05-2023 15:34
Hi thanks for the reply! i just gave them a call but i was told the number is no longer avaliable?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 02-05-2023 15:50
That's strange, it's still listed on the website https://www.o2.co.uk/help/account-and-billing/payment-support
Try 0800 032 5302
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 03-05-2023 11:13
Were you able to get through @Tom_Moust?

