This website uses cookies. By clicking Accept, you consent to the use of cookies. Click Here to learn more about how we use cookies.
Accept
Reject
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Account says Overdue Bill but my account was charged

Tom_Moust
Level 1: Joiner
  • 2 Posts
  • 1 Topics
  • 0 Solutions
Registered:

on ‎02-05-2023 15:23

on ‎02-05-2023 15:23

I encountered trouble the middle of last month where my bank account was charged whilst I was in the red, and it failed.  However I sorted it out and I paid the bill, but last weekend my data was cut off, I have full signal but I am unable to send or recieve texts, phone calls or use my data.  I have logged onto my account to see that I have an overdue bill from April, despite my bank saying I paid the bill on the 18th.  I have tried paying the bill again online just so I can get access to data again but it doesn't seem to be working!

Message 1 of 5
799 Views
0 Kudos
4 REPLIES 4

MI5
Level 94: Supreme
  • 152775 Posts
  • 652 Topics
  • 29164 Solutions
Registered:

on ‎02-05-2023 15:29

on ‎02-05-2023 15:29

@Tom_Moust 

You can reach the Payment Management team on 0800 902 0217.
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm

If no other phone, download Skype to call Guide: A Guide to Skype 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 5
797 Views
0 Kudos

Tom_Moust
Level 1: Joiner
In response to MI5
  • 2 Posts
  • 1 Topics
  • 0 Solutions
Registered:

on ‎02-05-2023 15:34

on ‎02-05-2023 15:34

Hi thanks for the reply! i just gave them a call but i was told the number is no longer avaliable?

Message 3 of 5
795 Views
0 Kudos

MI5
Level 94: Supreme
  • 152775 Posts
  • 652 Topics
  • 29164 Solutions
Registered:

on ‎02-05-2023 15:50

on ‎02-05-2023 15:50

@Tom_Moust 

That's strange, it's still listed on the website https://www.o2.co.uk/help/account-and-billing/payment-support 

Try 0800 032 5302

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 4 of 5
789 Views
0 Kudos

Breanna
Former Staff
  • 1808 Posts
  • 117 Topics
  • 17 Solutions
Registered:

on ‎03-05-2023 11:13

on ‎03-05-2023 11:13

Were you able to get through @Tom_Moust?

Message 5 of 5
766 Views
0 Kudos
Top Kudoed Authors
View All
Top