cancel
Showing results for 
Search instead for 
Did you mean: 

Account not activated

Ben79
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:

How do I activate my account? I am with virgin and o2 and am trying to use the app. I can log on through the myo2 website fine but whenitryyo use the app it is saying account not activated. Also when I go to 'manage my details'it is sending the codes to my old number, can I change this myself?

Message 1 of 4
2,557 Views
1 ACCEPTED SOLUTION

Accepted Solutions

pgn
Level 62: Glorious
  • 23365 Posts
  • 172 Topics
  • 586 Solutions
Registered:

If you have access to FB, Twitter or Instagram, give the Social Media team a shout - they'll be back to you pretty quickly, sounds like something's amiss at the O2 side of your account, @Ben79 - links to O2 Social Media just under the 2 blue bars below this post! Good luck.

O2CommunityAwardNotCS




O2 Social Media
SM Icons(Twitter | Instagram | Facebook)















View solution in original post

Message 2 of 4
2,541 Views
3 REPLIES 3

pgn
Level 62: Glorious
  • 23365 Posts
  • 172 Topics
  • 586 Solutions
Registered:

If you have access to FB, Twitter or Instagram, give the Social Media team a shout - they'll be back to you pretty quickly, sounds like something's amiss at the O2 side of your account, @Ben79 - links to O2 Social Media just under the 2 blue bars below this post! Good luck.

O2CommunityAwardNotCS




O2 Social Media
SM Icons(Twitter | Instagram | Facebook)















Message 2 of 4
2,542 Views

Salman
Level 1: Joiner
  • 3 Posts
  • 0 Topics
  • 0 Solutions
Registered:

I had this same issue and no one at the o2 customer support realised what was wrong with my account. Checking my email I realised I never clicked the link to "Validate" my email address when they created my account when I joined O2.

 

All you have to do is ask the customer support to resend you that validation link, if it doesn't work ask for an email change on your account and that should send you an email validation link and you can take it from there. (I couldn't receive another validation link so I asked for an email change and then reset my password)

Message 3 of 4
1,304 Views

Salman
Level 1: Joiner
  • 3 Posts
  • 0 Topics
  • 0 Solutions
Registered:

You most likely didn't click the email validation link when they sent it to you when you first joined O2 (Like me)

 

All you have to do is ask the customer support to resend you an email validation link, if it doesn't work ask for an email change on your account and that should trigger an email validation link being sent to you and you can take it from there. (I couldn't receive another validation to my original email so I asked for an email change and then reset my password after validating my email)

Message 4 of 4
1,303 Views