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Account merge REGRET!!!

Anonymous
Not applicable

on ‎29-10-2014 16:36

on ‎29-10-2014 16:36

Really wishing I never merged accounts because now my account is stuck on the wrong account holder and not even o2 can change this for some reason! 

 

AHHHHHHH!!! Destroy

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MI5
Level 94: Supreme
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on ‎29-10-2014 16:40

on ‎29-10-2014 16:40

As you have been told already - Account names cannot be changed....
Why did you merge an account you were closing down anyway?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 21
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viridis
Level 56: Guvnor
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on ‎29-10-2014 16:41

on ‎29-10-2014 16:41

Wrong account holder?
Is it in another person's name.
Message 3 of 21
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Anonymous
Not applicable
In response to viridis

on ‎29-10-2014 16:41

on ‎29-10-2014 16:41

Stuck on my mothers name, its fine on their side but on this forum and when I log in on my side its all still her name
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jonsie
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on ‎29-10-2014 16:45

on ‎29-10-2014 16:45

At the end of the day, does it really matter?

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


Message 5 of 21
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Anonymous
Not applicable
In response to jonsie

on ‎29-10-2014 16:47

on ‎29-10-2014 16:47

Don't know

 

Actually yes I does matter because if they send me things like post or email in the wrong name will this always form some sort of conflict if I have to deal with anything

Message 6 of 21
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Anonymous
Not applicable

on ‎29-10-2014 16:47

on ‎29-10-2014 16:47

It must do to Cutiekitty992 or she wouldn't have posted about it.
Message 7 of 21
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jonsie
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on ‎29-10-2014 16:49

on ‎29-10-2014 16:49

I thought that contract didn't exist so no mail will be produced.

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


Message 8 of 21
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Anonymous
Not applicable
In response to jonsie

on ‎29-10-2014 16:53

on ‎29-10-2014 16:53

I had the number transferred and that number is still some how associated with her name even though its my contract
Message 9 of 21
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jonsie
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on ‎29-10-2014 16:54

on ‎29-10-2014 16:54

Oh dear, you said you had sorted that outConfused

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


Message 10 of 21
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