Account in credit + termination fee

[acecco01]

Hi everyone,

I'm planning to leave O2 and pay my termination fee (around £90).

At the moment my account is in credit (+£45) because last month I have paid a bill twice (my mistake).

Is this £45 credit going to be used towards the payment of my termination fee?

Thanks

[Anonymous]

It can be if you so request it to customer services.

[acecco01]

Thanks, so it's not used automatically?
If I don't request it to CS it gets lost?

[Anonymous]

Not really no.

Say you were leaving at the end of your contract = no fee

Then you can fill in an online form to have the funds returned to your bank account.

https://www.o2.co.uk/apps/help/help?qid=1&q1=34

[MI5 · Accepted solution]

When you call to pay your termination fee the account credit should be taken into consideration so you should only be asked to pay £45.

[Anonymous]

It will be used automatically you will only have to pay £45