cancel
Showing results for 
Search instead for 
Did you mean: 

Account holder change

Mazzy_45
Level 1: Joiner
  • 3 Posts
  • 1 Topics
  • 0 Solutions
Registered:
How do I change account holder when doing upgrade
Message 1 of 6
1,013 Views
1 ACCEPTED SOLUTION

Accepted Solutions

MI5
Level 94: Supreme
  • 143411 Posts
  • 632 Topics
  • 27489 Solutions
Registered:

@Mazzy_45 you need to cancel that contract and the new named person needs to apply for their own.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

Message 2 of 6
1,009 Views
5 REPLIES 5

MI5
Level 94: Supreme
  • 143411 Posts
  • 632 Topics
  • 27489 Solutions
Registered:

@Mazzy_45 you need to cancel that contract and the new named person needs to apply for their own.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 2 of 6
1,010 Views

Mazzy_45
Level 1: Joiner
  • 3 Posts
  • 1 Topics
  • 0 Solutions
Registered:
She wants to keep the same number when changing holders
Message 3 of 6
993 Views

MI5
Level 94: Supreme
  • 143411 Posts
  • 632 Topics
  • 27489 Solutions
Registered:
That is OK @Mazzy_45.
Customer services will migrate the number to the new contract, but best to get new contract first, then call to migrate number, which will cancel the old contract.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 4 of 6
991 Views

Mazzy_45
Level 1: Joiner
  • 3 Posts
  • 1 Topics
  • 0 Solutions
Registered:
Ok M15 cheers for the info
Message 5 of 6
983 Views

MI5
Level 94: Supreme
  • 143411 Posts
  • 632 Topics
  • 27489 Solutions
Registered:
You're welcome.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 6 of 6
980 Views