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Account holder change

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Mazzy_45
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on ‎18-01-2019 17:14

on ‎18-01-2019 17:14

How do I change account holder when doing upgrade
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MI5
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on ‎18-01-2019 17:21

on ‎18-01-2019 17:21

@Mazzy_45 you need to cancel that contract and the new named person needs to apply for their own.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
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on ‎18-01-2019 17:21

on ‎18-01-2019 17:21

@Mazzy_45 you need to cancel that contract and the new named person needs to apply for their own.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Mazzy_45
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on ‎18-01-2019 17:51

on ‎18-01-2019 17:51

She wants to keep the same number when changing holders
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MI5
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on ‎18-01-2019 17:54

on ‎18-01-2019 17:54

That is OK @Mazzy_45.
Customer services will migrate the number to the new contract, but best to get new contract first, then call to migrate number, which will cancel the old contract.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Mazzy_45
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on ‎18-01-2019 18:08

on ‎18-01-2019 18:08

Ok M15 cheers for the info
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MI5
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on ‎18-01-2019 18:10

on ‎18-01-2019 18:10

You're welcome.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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