Solved: Re: Account holder change

Unknown1 · ‎08-10-2018

Hi,

My daughter is paying for the 3 phones on my account. I was wondering a few things.
1) Is it possible to change the account into her name so it's then her account?
2) If this is not possible is she able to keep the 3 phones but transfer these over to her own account?

MI5 · ‎08-10-2018

The name on an account can only be changed when either taking a new contract or upgrading the existing one.
The person who's name is required on the account, must pass the relevant identity and credit checks in order to take ownership too.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎08-10-2018

The name on an account can only be changed when either taking a new contract or upgrading the existing one.
The person who's name is required on the account, must pass the relevant identity and credit checks in order to take ownership too.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Marjo · ‎10-10-2018

Hi @Unknown1, please do check out the info above from @MI5 and let us know if you have any remaining questions about this or if you're good to go?

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