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Account balance

GH2000
Level 1: Joiner
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I have a screenshot of a msg that o2 sent me saying my account balance was £44.47 last Fri 19th nov , when I topped up.

A few days later it said £24 ,

my bolt on was taken and I sent one msg,

the app won’t show my balance,

I use free Wi-Fi all the time ,

where did the money go?

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Cleoriff
Level 94: Supreme
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@GH2000 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

*The Game Is On*

Girl in a jacket

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Cleoriff
Level 94: Supreme
  • 107733 Posts
  • 794 Topics
  • 5755 Solutions
Registered:

@GH2000 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

*The Game Is On*

Girl in a jacket

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jonsie
Level 94: Supreme
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