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Level 1: Joiner
Posts: 4
Registered: ‎11-12-2018
Accepted Solution

Account Advice

Good Morning

 

I currently have a contract with two numbers, one for myself and one for my wife.

We split up in January this year and obvioulsy we are both keen to keep our own respective numbers, and ideally both have our own accounts.

 

I believe that our current airtime contract expires in February 2019 (though I can't seem to check anywhere this exactly), I have tried live chat and been on hold for ages.

Does anyone know if I have to wait for my air time contract to expire or can I just split the account now?

We both will stay with O2 if required

 

Grateful for any advice

Posts: 88,250
Topics: 532
Solutions: 11,434
Registered: ‎04-04-2012

Re: Account Advice

[ Edited ]

Hi @Phantom1974

Your MyO2 will tell you when the contract completes its minimum term and yes, you need to wait until then unless you want to pay it off early?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
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Level 1: Joiner
Posts: 4
Registered: ‎11-12-2018

Re: Account Advice

Thank you for the fast reply

Apologies but I am not sure where I am looking?

 

I see "Monthly Device Plan" but thought that was just the actual handset and not the airtime contract?

Posts: 88,250
Topics: 532
Solutions: 11,434
Registered: ‎04-04-2012

Re: Account Advice

Device plan and airtime run concurrently until the device plan is paid off. Once the device is paid, you can cancel the airtime for free.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Level 1: Joiner
Posts: 4
Registered: ‎11-12-2018

Re: Account Advice

Thank you

 

My wifes phone has been paid off, so that means I can seperate that number from my account?

 

I updated my handset in March so is running until March 2020

Posts: 88,250
Topics: 532
Solutions: 11,434
Registered: ‎04-04-2012

Re: Account Advice

Yes but she will need to apply for her own account and when you transfer her number, the old account will close automatically.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)