on 22-01-2021 13:47
Hi,
I am in a complicated situation accidentally transferred out number using PAC and the team is suggesting it is not possible to reinstate the account. I still have 12 months left on account and worried on the final bill how I can make this work.
I would prefer to continue services with O2 but seems difficult with original account, has anyone experienced anything similar before?
Thank you,
Ad
on 22-01-2021 13:57
I will ask one of our account advisors if they can help here.
@O2Georgina @Anonymous are you able to help @MKane?
Veritas Numquam Perit
on 22-01-2021 17:13
on 22-01-2021 17:48
on 22-01-2021 17:48
Thanks @Anonymous
Veritas Numquam Perit
on 01-02-2021 13:27
on 01-02-2021 13:27
Hi Team,
This is a big challenge for me, I have been with Payments and Retention today for almost 3 hours and they said it is not possible to adjust final bill with the new contract I will take out with O2.
Can anyone please have a look and let me know if possible to adjust the closing account charges totaling to £265 can somehow be managed to adjust with the new contract or at least reduced so I can workout a new contract?
So far this is giving me a Big hit on my bank statement.
Thank you.