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Accidentally transferred out using PAC

MKane
Level 1: Joiner
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Hi,

 

I am in a complicated situation accidentally transferred out number using PAC and the team is suggesting it is not possible to reinstate the account. I still have 12 months left on account and worried on the final bill how I can make this work. 

I would prefer to continue services with O2 but seems difficult with original account, has anyone experienced anything similar before? 

 

Thank you,

 

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Cleoriff
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@MKane 

I will ask one of our account advisors if they can help here.

@O2Georgina @Anonymous  are you able to help @MKane?

 

Veritas Numquam Perit

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Anonymous
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@Cleoriff thanks for the tag @MKane will private message regarding the issue.

 

Many thanks

 

O2Simon.

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Cleoriff
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Thanks @Anonymous thumbsup

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MKane
Level 1: Joiner
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Hi Team,

 

This is a big challenge for me, I have been with Payments and Retention today for almost 3 hours and they said it is not possible to adjust final bill with the new contract I will take out with O2. 

 

Can anyone please have a look and let me know if possible to adjust the closing account charges totaling to £265 can somehow be managed to adjust with the new contract or at least reduced so I can workout a new contract? 

 

So far this is giving me a Big hit on my bank statement. 

 

Thank you.

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