Accidental damage within 14 days of signing up

[Jrgrady]

Hi i have recently got a Huawei P Smart 2019 on pay monthly, im still within 14 days of signing up and have just accidentally dropped and damaged the phone, im unsure of what i can do or my options

[Cleoriff · Accepted solution]

@Jrgrady 

Have you got insurance?

Either way you need to call O2 to get it repaired. All numbers in this guide Guide: Coronavirus Community Help and Support 

[MI5]

@Jrgrady 

Warranty does not cover damage caused in this way so you will be liable for the cost of repair unless insured for accidental damage.

Some home contents policies will cover mobile phones as well as bank accounts but you would have needed to register the device to be covered.

O2 insurance help here if you took O2 insurance https://www.o2.co.uk/help/digital-services/o2-insurance