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Level 1: Joiner
Posts: 2
Registered: ‎19-02-2018
Accepted Solution

Accessing my contract as i need to claim a new phone on insurance due to theft

Hi, 

 

two weeks ago my phone was stolen from me. Luckily i have insurance, but in order for them to send me a new phone they need to see proof of my contract. I have contacted o2 but they are taking so long to send it to me. Is there any way i can access it online? As i have a very important interview on Friday and it is vital i get a new phone. 

 

Thanks

Posts: 88,597
Topics: 535
Solutions: 11,471
Registered: ‎04-04-2012

Re: Accessing my contract as i need to claim a new phone on insurance due to theft

All your order details should be in your MyO2 http://www.o2.co.uk/myo2 under your recent orders section.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Level 64: Magistrate
Posts: 12,671
Registered: ‎31-03-2010

Re: Accessing my contract as i need to claim a new phone on insurance due to theft

@lewis999 Have you also reported the theft to the police? I believe that in order to claim on your insurance you will need a crime number. Did O2 put a bar on your account or issue you with a new SIM?

I DO NOT WORK FOR O2

Posts: 73,402
Topics: 688
Registered: ‎14-01-2013

Re: Accessing my contract as i need to claim a new phone on insurance due to theft

@lewis999If they are still waiting for this info, I would guess you stand little or no chance of getting a phone by Friday..Smiley Sad

*The Game Is On*


Community Manager
Posts: 6,079
Registered: ‎18-02-2016

Re: Accessing my contract as i need to claim a new phone on insurance due to theft

Hey @lewis999 how are you getting on with this? Did you get the proof of contract you needed for your insurance claim? 

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