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Access to gift extras with a new contract.

JG_12
Level 1: Joiner
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I have just entered into a new contract and I am informed that I now can select a gift extra. But, try as I might, I cannot access ANY gift extra other than Disney+ which I definitely do not want. When I access my account via the app or via the website, the Disney+ is the only gift extra offered - not the range of extras which should be available to me. I am finding it impossible to contact anyone from 02, either by phone or by the online chat facility.

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Cleoriff
Level 94: Supreme
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@JG_12 

I'll ask one of our account advisors to help here. @O2Lisa @Korey01 are you able to help @JG_12 ?

Veritas Numquam Perit

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O2Lisa
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Thanks for the tag @Cleoriff grin

I'll message you privately @JG_12 and have a look for you 

My working hours are Monday - Thursday 08:00 - 18:00
Any messages sent outside these time will be responded to on my return.
Thanks slight_smile

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Cleoriff
Level 94: Supreme
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Thanks @O2Lisa thumbsup

Veritas Numquam Perit

Girl in a jacket
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