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Access to billing / phone plan etc

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Jackie13
Level 1: Joiner
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on ‎19-04-2024 19:04

on ‎19-04-2024 19:04

Hello,

 

I have downloaded the my O2 app. However, I am having problems trying to log on.

 

please can you assist.

 

thank you.

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MI5
Level 94: Supreme
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on ‎19-04-2024 19:11

on ‎19-04-2024 19:11

@Jackie13 

This is a customer to customer community, not O2, so we cannot access your account, sorry.

You need to contact O2.

Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (X) (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202 (contract) 4445 or 0344 8090222 (PAYG)

Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 151772 Posts
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  • 28843 Solutions
Registered:

on ‎19-04-2024 19:11

on ‎19-04-2024 19:11

@Jackie13 

This is a customer to customer community, not O2, so we cannot access your account, sorry.

You need to contact O2.

Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (X) (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202 (contract) 4445 or 0344 8090222 (PAYG)

Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Jackie13
Level 1: Joiner
In response to MI5
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on ‎19-04-2024 20:14

on ‎19-04-2024 20:14

Sorry I wasn’t aware. Thank you. I will give O2 a call.

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MI5
Level 94: Supreme
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on ‎19-04-2024 20:19

on ‎19-04-2024 20:19

Welcome

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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