Access to account

[JB241]

My daughter is on a school trip in France.

i have just realised she has a spend cap on but to remove it I need the security code they keep sending her.

she doesn’t seem to be receiving messages or calls so can’t get a code from her.

how can I change my account so the codes come to my Vodafone number?

thanks

[pgn]

This section should let you add a second number in order to receive the OTP to your number, if you can get signed in:

https://accounts.o2.co.uk/signin

Your only other route is to contact O2: Guide: How to find help & contact O2 

Good luck, @JB241 

[Enlli]

What does she need to spend money on? In France, calls text and data (up to 25GB)  should be the same as her UK allowance.

[JB241]

I can access the account online but everything I try to do texts her an access code which I can’t get. Am hoping to get an answer from O2

[JB241]

WhatsApp, texts and calls.

i thought they were free on o2 but she’s not receiving WhatsApp 

[Enlli]

Whatsapp should work as long as she has a data connection. I doubt if it is anything to do with O2 as we have members here who use it as their main means of communication.

Is she able to send to you