Solved: Access O2 account

Anonymous · ‎06-01-2016

I am not able to access my O2 account. It does not take my response to the security question. I have tried all combinations with Caps, space. It is always rejected although when I gave it on the phone the operator was able to access. What is wrong with it????

Curr946 · ‎06-01-2016

Pass, try clearing your cookies etc. If that doesn't work, try a different browser. You might need to call 202 (customer services) and have them reset this for you

Current Phone: Sony Xperia XZ Premium

View solution in original post

MI5 · ‎06-01-2016

If you can pass security with cs on the phone I suggest you call up and reset it.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Curr946 · ‎06-01-2016

Pass, try clearing your cookies etc. If that doesn't work, try a different browser. You might need to call 202 (customer services) and have them reset this for you

Current Phone: Sony Xperia XZ Premium

Cleoriff · ‎06-01-2016

It looks as if it needs resetting with CS...

Veritas Numquam Perit

Anonymous · ‎07-01-2016

Hi @yassinemezlin! Welcome to the community. Follow the above advice and let us know how you get on

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