Accepted or declined?

[Benny1981]

Hi everyone possibly a question you get every single day but I’m confused. I applied for an iPhone around 7am yesterday and paid £100 upfront cost to select the tariff best for me. I ticked all t and c on the application etc, i then had a screen that says your order is complete with an order number. I also chose to collect from store and it said it would be ready on 20/11.

I have had no emails whatsoever confirming anything nor declining. Can not access my 02 yet. Upfront fee has been taken from my account.

So is there a timeframe to be declined, do 02 decline straight away or not? Never had an issue with credit before, just applied for a new phone for my 16 year old for Christmas, just need to find out if I have it if not I need to try elsewhere thanks.

Ps I applied with 02 as my kids are frequent concert goers and the 02 priority is def something I would benefit from. Thanks

[Anonymous]

If you have a order number then you have been accepted. Now you just have to wait until it’s ready to collect

[Benny1981]

Thankyou, trouble is I didn’t make a note of the order number as the screen stated all will be sent in an email and I haven’t received one. Think I will just wait until the 20/11 and see what happens.

[MI5 · Accepted solution]

Have you checked your spam for emails and did you enter your email address correctly?
You can always call customer services to check your order status
http://www.o2.co.uk/contactus

[Benny1981]

Hi yes I’ve checked spam, also know I’ve entered my email correctly as my first thought of accessing my02 was did I get my password wrong, I put in my email and it sent me a link to reset, but when I click it says sorry we cannot access. Think I may contact cs but prob will have to wait until Monday anyway

[MI5]

They're open today and tomorrow so I'd call for piece of mind.

[Anonymous]

Can you access your myo2? That will have your recent order number in

[Benny1981]

It states oops we have problems accessing your account. When I reset my password via either txt (using my own number I put on application) or email it takes me to a page stating no products to show, nothing in there at all.

[MI5]

It won't show until the order is processed..
The only way to get an update now is to call.

[Benny1981]

I’ve just found my order number I took a screen shot and didn’t realise it begins with ms if that helps at all