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Level 1: Joiner
Posts: 5
Registered: ‎13-01-2021

Accepted or declined

I ordered a iPad on o2. Nothing is showing on my o2 account. I’ve received all of the legal documents and the upfront cost has been paid. Have I been accepted?
Posts: 101,684
Topics: 770
Registered: ‎14-01-2013

Re: Accepted or declined

@Zoey4 

It depends when you ordered it. Also it may well be out of stock currently.

You won't see anything in My O2, until it's dispatched.

You'll need to call O2.

Numbers here Guide: Coronavirus Community Help and Support 

Advice from an O2 Guru regarding a way to get through:

If you call 202, when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

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Level 1: Joiner
Posts: 5
Registered: ‎13-01-2021

Re: Accepted or declined

I’ve just checked online and they have them in stock, I’ve just read that I might have to accept the t&c do you know how I do that via email
Level 1: Joiner
Posts: 5
Registered: ‎13-01-2021

Re: Accepted or declined

I also don’t have a order number
Posts: 101,684
Topics: 770
Registered: ‎14-01-2013

Re: Accepted or declined


@Zoey4 wrote:
I’ve just checked online and they have them in stock, I’ve just read that I might have to accept the t&c do you know how I do that via email

@Zoey4 

O2's stock system isn't live unfortunately so although it shows in stock, that means nothing.

To accept the T's&C's you just have to read the email. This will show as a virtual signature.

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Posts: 101,684
Topics: 770
Registered: ‎14-01-2013

Re: Accepted or declined


@Zoey4 wrote:
I also don’t have a order number

You won't get an order number, until you receive an email to say it's been dispatched. You can then track the order. https://www.o2.co.uk/help/pay-monthly/how-to-track-your-order 

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Level 1: Joiner
Posts: 5
Registered: ‎13-01-2021

Re: Accepted or declined

I have read it. My signature box is empty. But theirs is signed.
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Level 1: Joiner
Posts: 5
Registered: ‎13-01-2021

Re: Accepted or declined

I don’t know if I’m just being stupid. But I obviously just want to know what’s going on
Level 70: Enigma
Posts: 17,335
Registered: ‎31-03-2010

Re: Accepted or declined

@Zoey4 No one here would be able to answer your query. We are all customers, and have no access to anyone else's account. You will have to call customer service in the morning using the links and advice that @Cleoriff has provided. The best time to call is 8 am.

I DO NOT WORK FOR O2



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Posts: 101,684
Topics: 770
Registered: ‎14-01-2013

Re: Accepted or declined

@Zoey4 

As I said yesterday, if you have read the terms and conditions, that is all O2 require to accept a virtual signature. You don't have to physically sign anything.

 

Regarding stock of the iPad, you need to call O2..

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