Accepted or declined?

[Benny1981]

Hi everyone possibly a question you get every single day but I’m confused. I applied for an iPhone around 7am yesterday and paid £100 upfront cost to select the tariff best for me. I ticked all t and c on the application etc, i then had a screen that says your order is complete with an order number. I also chose to collect from store and it said it would be ready on 20/11.

I have had no emails whatsoever confirming anything nor declining. Can not access my 02 yet. Upfront fee has been taken from my account.

So is there a timeframe to be declined, do 02 decline straight away or not? Never had an issue with credit before, just applied for a new phone for my 16 year old for Christmas, just need to find out if I have it if not I need to try elsewhere thanks.

Ps I applied with 02 as my kids are frequent concert goers and the 02 priority is def something I would benefit from. Thanks

[MI5]

They all start ms.

[Bambino]

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@Benny1981 wrote:
I’ve just found my order number I took a screen shot and didn’t realise it begins with ms if that helps at all

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@Benny1981 Even if you had the entire order number it wouldn't help anyone here at all. This is not customer service. You need to call.

https://www.o2.co.uk/contactus

[Benny1981]

Thankyou I called and they’ve advise order is complete and I should be able to collect from Monday 19th email will come when dispatched thanks all

[Anonymous]

@Benny1981 Your very welcome & welcome to the forum