@Linzi1
If you have O2 insurance https://www.o2.co.uk/help/digital-services/o2-insurance
If not, you'll need to upgrade or buy a new phone.
Guide: Coronavirus Community Help and Support
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion.
This is not Customer Service so we are unable to help with account specific issues.Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)