on 29-06-2020 10:16
29-06-2020 10:19 - edited 29-06-2020 10:21
29-06-2020 10:19 - edited 29-06-2020 10:21
Did you take out another contract instead of upgrading @magda40 ?
If so you need to call O2 to cancel the old one and migrate your number across.
All numbers in this guide Guide: Coronavirus Community Help and Support
0800 587 4005 is the best one to call.
Veritas Numquam Perit
on 29-06-2020 10:19
It will be the early termination fee.
You can only upgrade 1 month early if you upgrade directly with O2.