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About a payment

FrancineWall_12
Level 1: Joiner
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I have had a look on my o2 account and it is saying I’ve paid my last bill but they have tryed taking the bill out again could you explain what is happening as I am confused. 

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MI5
Level 94: Supreme
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Registered:

@FrancineWall_12 

You can reach the Payment Management team on 0800 902 0217.
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm
https://www.o2.co.uk/help/account-and-billing/payment-support

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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Bambino
Level 86: Prestigious
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Registered:

@FrancineWall_12 This is not O2. This is a customer community and is public. Please remove your address. Use the down facing arrow above the date and time in your post and click Edit Reply.

You need to speak to customer service regarding your account.
Call 202 from your mobile or 0800 032 1402 from any phone or numbers here: Guide: Coronavirus Community Help and Support 
When it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say 'Upgrade', 'Lost/Stolen', or 'Fraud' if the suggestion above doesn't get you through.
Best time to call is 8 am.
You can also reach O2 via social media:
Facebook (https://o2uk.co/O2CFB), Twitter (https://o2uk.co/O2CTW), or Instagram (https://o2uk.co/O2CIG)
Or you can call them on 0800 081 0255

FLAGGED TO MODERATOR

I DO NOT WORK FOR O2



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Message 2 of 3
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MI5
Level 94: Supreme
  • 152072 Posts
  • 651 Topics
  • 28925 Solutions
Registered:

@FrancineWall_12 

You can reach the Payment Management team on 0800 902 0217.
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm
https://www.o2.co.uk/help/account-and-billing/payment-support

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 3 of 3
571 Views