07-02-2022 00:44 - edited 07-02-2022 00:55
07-02-2022 00:44 - edited 07-02-2022 00:55
I have had a look on my o2 account and it is saying I’ve paid my last bill but they have tryed taking the bill out again could you explain what is happening as I am confused.
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on 07-02-2022 07:56
You can reach the Payment Management team on 0800 902 0217.
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm
https://www.o2.co.uk/help/account-and-billing/payment-support
07-02-2022 00:50 - edited 07-02-2022 00:52
07-02-2022 00:50 - edited 07-02-2022 00:52
@FrancineWall_12 This is not O2. This is a customer community and is public. Please remove your address. Use the down facing arrow above the date and time in your post and click Edit Reply.
You need to speak to customer service regarding your account.
Call 202 from your mobile or 0800 032 1402 from any phone or numbers here: Guide: Coronavirus Community Help and Support
When it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say 'Upgrade', 'Lost/Stolen', or 'Fraud' if the suggestion above doesn't get you through.
Best time to call is 8 am.
You can also reach O2 via social media:
Facebook (https://o2uk.co/O2CFB), Twitter (https://o2uk.co/O2CTW), or Instagram (https://o2uk.co/O2CIG)
Or you can call them on 0800 081 0255
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on 07-02-2022 07:56
You can reach the Payment Management team on 0800 902 0217.
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm
https://www.o2.co.uk/help/account-and-billing/payment-support