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About a Tweet I Just Saw from @O2

Anonymous
Not applicable

O2 just tweeted the following:

 

High five! On O2 Refresh your bills are automatically halved once you've paid off your phone: http://o2.uk/refresh  

 

I am on O2 refresh and it says I have about £280 left to pay on my phone but can settle early for £200. My airtime is £12.32 per month and I am on O2 600 24 month, so if I paid the £200 would my bill be £6.16 permonth (if I don't incur further charges)?

 

Or is it misleading people to think that and infact the halving comes from only paying the airtime and not both air timeand device?

Message 1 of 71
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Anonymous
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Quote it in a complaint and you would almost certainly get something from o2 complaints.
Message 11 of 71
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jonsie
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Anonymous
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Might be too late as it has been copied on here and many will have seen it.

These things should be checked before going public. I'd use it to get a discount if I were on refresh
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MI5
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They've tweeted it a number of times over the past few days - it certainly isn't a one off error......
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 14 of 71
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viridis
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@jonsie wrote:

Maybe they should take the tweet down.....?


I have a funny feeling, it's actually the basis for their new advertising campaign. 

I kid you not, I'll try n find link.

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viridis
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It's tied in with refresh 2 year birthday

http://www.pocket-lint.com/news/133162-1-5-million-o2-customers-will-get-their-bills-cut-by-half

 

It's a new buzzword slogan saying thing, but a misleading one.

Message 16 of 71
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Anonymous
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Anonymous
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If you look very closely at the o2 web page http://o2.co.uk/refresh right at the bottom it states "63% o2 Refresh customers save 50% or more".

Suggest that o2 are just and only just within ASA rules. But only just
Message 18 of 71
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jonsie
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viridis
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"We'll never let you pay for a device you've already paid off."

That's the law and common sense, not a selling point or incentive.!!!
Message 20 of 71
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