ABOUT MY CONTRACAT

[SARAHSTOLP]

WHY IS MY BILL MOVE THAN WHAT I GOT TOLD IT WOULD BE?

and how much will it cost to canclle mypay monthly sim?

[Anonymous]

@SARAHSTOLP Have you looked in your myo2 to see a breakdown of the charges? Your myo2 will tell you how much you have left to pay or you can call customer service. This is not O2 you are talking to here. Some guides to help you 

https://www.o2.co.uk/contactus

https://community.o2.co.uk/t5/Discussions-and-Feedback/A-Guide-To-O2-Refresh/td-p/877701

https://community.o2.co.uk/t5/How-to-Guides/Cancelling-Your-Contract-A-Guide/ba-p/566774

[Cleoriff]

@SARAHSTOLPYour bill is usually more than expected if you exceed your permitted allowances.

All this can be checked via My O2

People have problems when they sent SMS which convert to MMS see here

https://community.o2.co.uk/t5/How-to-Guides/Accidental-MMS-Sending-and-How-to-Avoid-it/ba-p/1014132

As for cancelling your contract, you will have to pay whats's owing for the remainder of the contract term. So that isn't the best (or cheapest option)

However, none of us here have access to your account so it's just guesswork on our part. Speak to someone in Customer services and they will be able to explain why your bill is higher than expected

[adamtemp64]

@SARAHSTOLP Is this the first bill ? As maybe higher 

[Cleoriff]

@SARAHSTOLP   If it is your first bill as mentioned by @adamtemp64 then see the Information here...

https://www.o2.co.uk/help/account-and-billing/first-bill 

[jonsie]

.....and it's also the month in which your bill automatically goes up in line with RPI  (Retail Price Index) as explained here ::

https://www.o2.co.uk/prices

[Marjo]

Hi @SARAHSTOLP, welcome to our forum. Sorry to hear you've had unexpected charges on your bill. Please do check the advice above from our members - would any of this explain the difference?

Something to check too, if you're supposed to have a discount, it might be added separately in the bolt-ons section so do check there too in My O2.

Let us know how you're getting on?