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A simple change of name request not so simple

Anonymous
Not applicable
I have sent in my details to allow a change of name and when trying to find out if it's complete I have been hung up on 3 times, on hold for in excess of 30 mins before being hung up on and told a simple change of last name will take FIVE WORKING DAYS!!!!
Ridiculous is all I can think.
Have been with O2 a really long time and can't believe how ridiculous my recent interaction with you has been.
Can someone please get my last name changed so I can refresh my account and upgrade my phone and stay with O2 for a further decade OR I will move on to another company. Simple as that.
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Cleoriff
Level 94: Supreme
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Registered:

Change of name account
Send a copy of the marriage certificate  with a covering letter giving details of all the account numbers you have with O2. (For example mobile, broadband, home phone.) to:
The Correspondence Management Team

PO BOX 694

Winchester

SO23 5AP

Veritas Numquam Perit

Girl in a jacket

View solution in original post

Message 6 of 6
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MI5
Level 94: Supreme
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Registered:
The o2 wheels don't spin all that quickly unfortunately!
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 2 of 6
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Anonymous
Not applicable
It seems the O2 wheels aren't spinning at all!!!
Message 3 of 6
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MI5
Level 94: Supreme
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Registered:
They will be but just slowly.
You could consider a complaint to speed things up a bit?
http://www.o2.co.uk/how-to-complain
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 4 of 6
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jonsie
Level 94: Supreme
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Registered:
Message 5 of 6
4,285 Views

Cleoriff
Level 94: Supreme
  • 122371 Posts
  • 824 Topics
  • 7457 Solutions
Registered:

Change of name account
Send a copy of the marriage certificate  with a covering letter giving details of all the account numbers you have with O2. (For example mobile, broadband, home phone.) to:
The Correspondence Management Team

PO BOX 694

Winchester

SO23 5AP

Veritas Numquam Perit

Girl in a jacket
Message 6 of 6
4,207 Views