A phone not ordered

[Sukie]

I was contacted by someone called Maya Smith, Working ID  ms4007  yestereday.  She offered a reduced tariff (from £10 per month to £6) I accepted it.  But I received an Iphone 15 Max Natural today, which I have not ordered, and I notice that I was charged nearly £45 a month.  How can I return it, please?

[Enlli · Accepted solution]

You have almost certainly been scammed.

You need to contact O2 to report

Change ALL your passwords, not just O2

Report the fact to your bank

And contact Action Fraud 

https://www.actionfraud.police.uk/

Phishing, Smishing & Scams. Latest info & advice. 

[Bambino]

@Sukie You have undoubtedly been scammed. No matter how many times people are warned not to agree to anything from a cold call, no matter who the caller says they are, they still do it.

Contact your bank if you think you may have given out financial information. They can help protect your account and stop transactions.
Change your account and online account passwords. Not just your O2 account. All of them.
Forward fraudulent texts to O2 for free on 7726.
Contact Action Fraud on 0300 123 2040.
Call your Virgin Media or O2 customer services number if you think somebody’s taken out a contract using your details.
Virgin Media customers can phone 150 from their landline or 0345 454 1111 from any other phone.
O2 customers can call 202 from their O2 phone or 0344 809 0202 from any other phone.

You can block the number that called you, or any number you think may be suspicious.

How to block a number:

https://www.samsung.com/us/support/answer/ANS00062352/

https://support.apple.com/en-us/HT201229

There are also these links to look at:

https://www.o2.co.uk/help/safety-and-security/phishing-and-smishing-advice
https://www.o2.co.uk/help/safety-and-security/unwanted-calls-and-messages
https://www.actionfraud.police.uk/

You can also reach O2 via social media:
Facebook (https://o2uk.co/O2CFB), Twitter (https://o2uk.co/O2CTW), or Instagram (https://o2uk.co/O2CIG)