A nightmare!

[Anonymous]

Ive just spent nearly 2 hrs in an o2 shop. I had an upgrade yesterday, via a telephone call, was told the old contract would end (even though I still had til July this year to go), & Ive been told by the shop that I actually have 2 contracts going!!! Computors down apparently & cannot get in touch til tomorrow. Im fuming Ive feel Ive been lied to & Im really, really confused!!!! Has anyone else had this? Think Im just going to send the phone back & go to EE. Ive been with o2 for 12 years, never had this before. Any help will be gratefully received

[MI5 · Accepted solution]

Sounds like you've been scammed by another company claiming to be O2.
Cancel the new one within 14 days and return phone so you won't be liable for any charges.

[Anonymous]

@MI5 would you still have the two contracts until perhaps the older contract is fully paid up via DD?

Just a thought?

[Cleoriff]

Sounds like another 'Trusted Partner'. Absolute disgrace. I would be putting in a complaint if I were you

http://www.o2.co.uk/how-to-complain

[MI5]

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@Anonymous wrote:
@MI5 would you still have the two contracts until perhaps the older contract is fully paid up via DD?

Just a thought?

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I recently did an early refresh upgrade and the device plan updated as paid immediately and the new tariff replaced the previous one overnight.

[Anonymous]

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@MI5 wrote:

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@Anonymous wrote:
@MI5 would you still have the two contracts until perhaps the older contract is fully paid up via DD?

Just a thought?

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I recently did an early refresh upgrade and the device plan updated as paid immediately and the new tariff replaced the previous one overnight.

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Then as @Cleoriff has said it looks like O2 have sold on details of account and the 'Trusted Partners' have struck again

[Anonymous]

Have just spent 3 days pushing water uphill changing down from Pay Monthly to PaYG. Done via Internet and Chat line, who would think it that difficult?

I have changed my main phone to a tariff with a well known supermarket, o2 can't touch them for cost - so they tell me.With a new smartphone I am paying about 50% of what I could buy from o2 (or most other high street phone shops)

Like yourself, I've been with o2 since 2000, firstly PaYG them PM, very disappointed with level of support - and shop.... - well my nearest is 25 miles away, but last time I was in there unless I wanted to spend £50 a month they weren't interested!

I would also like to say that like one of the other correspondents I am not affiliated to any telephone manufacturer or airtime supplier, just a normal everyday citizen!

[MI5]

Live chat was your mistake

[Anonymous]

Yes but it did get me out of the muck!!

[MI5]

Good to hear....
PS. is it Tesco?