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A bit of a moan about the 14 day exchange/return

GIBXO
Level 1: Joiner
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So I spoke to someone this afternoon over live chat, and to told them I wanted to exchange my handset (Android) for a iPhone as i decided I prefer iOS. I was told my the operator that i could only exchange the phone for the same device!? What!?? (Confused) what's the point in that?. It states on their 14 day return/exchange policy you can change the device for a different handset!?. Anyways I'm having to go through annoying process now of having to send the phone back etc, then i can start a new order!.

I

've exchanged handsets in the past with a different network, and it's basically a next day swap, I hand over the device to the courier, he checks it, and hands me the device i wanted via the exchange. 

 

Does this seem right!?. Maybe I got a operator who couldn't be bothered, I don't know!?.

 

 

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pgn
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Maybe you got an operator who didn't know the process, yes, @GIBXO, documented at end of this page here:

https://www.o2.co.uk/help/device-and-sim-support/returning-your-device

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Or you can call them on 0800 081 0255, just after 8am works best.

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MI5
Level 94: Supreme
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@GIBXO 

Try again for a better monkey or If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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GIBXO
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I thought something wasnt right, if that was the case, I'd be without a phone!.

 

Thanks guys for the info

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