A bit of a moan about the 14 day exchange/return
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on 14-05-2022 20:22
So I spoke to someone this afternoon over live chat, and to told them I wanted to exchange my handset (Android) for a iPhone as i decided I prefer iOS. I was told my the operator that i could only exchange the phone for the same device!? What!?? (Confused) what's the point in that?. It states on their 14 day return/exchange policy you can change the device for a different handset!?. Anyways I'm having to go through annoying process now of having to send the phone back etc, then i can start a new order!.
I
've exchanged handsets in the past with a different network, and it's basically a next day swap, I hand over the device to the courier, he checks it, and hands me the device i wanted via the exchange.
Does this seem right!?. Maybe I got a operator who couldn't be bothered, I don't know!?.
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14-05-2022 20:26 - edited 14-05-2022 20:36
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14-05-2022 20:26 - edited 14-05-2022 20:36
Maybe you got an operator who didn't know the process, yes, @GIBXO, documented at end of this page here:
https://www.o2.co.uk/help/device-and-sim-support/returning-your-device
Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)
Or you can call them on 0800 081 0255, just after 8am works best.
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on 14-05-2022 20:27 - last edited on 17-05-2022 10:11 by Martin-O2
Try again for a better monkey or If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 14-05-2022 20:32
I thought something wasnt right, if that was the case, I'd be without a phone!.
Thanks guys for the info

