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Posts: 1,035
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Registered: ‎13-07-2008

Re: 85075

There seems to be some teething problems with the new system calculating termination charges. My 3 line is contracted at £20.50 a month until December but both the code generating numbers and the info numbers say my termination charge will be £20.80

 

I may hold them to that 😂

Former Staff
Posts: 5,427
Registered: ‎18-04-2018

Re: 85075

Good morning everyone  Smiley Happy

 

Thanks for the mentions @Anonymous and @Cleoriff. Here's the latest update on this:

 

The new switching regulation comes into force from today (1 July 2019) and all our customers will be able to make use of this new switching service from then as per the regulation - you can find more information here.

Access for You: Registration - Find out how to register for our Access for You service.
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Posts: 117,654
Topics: 576
Solutions: 16,537
Registered: ‎04-04-2012

Re: 85075

Thank you
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Posts: 101,836
Topics: 770
Registered: ‎14-01-2013

Re: 85075

Thanks @EmilieT wink

*The Game Is On*

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Anonymous
Posts: 0

Re: 85075

Thanks
Posts: 84,706
Topics: 580
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Registered: ‎04-01-2009

Re: 85075

Posts: 68
Topics: 0
Kudos: 25
Blog Posts: 0
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Registered: ‎02-03-2019

Re: 85075

Also if you have more than one number on your account you still need to call for this information as this automated system cannot deal with multiple numbers on one account.
Kindest Regards,
Andrew.
Samsung Galaxy S10+ on O2 UK
Nokia 1 Plus on O2 UK
Level 2: Apprentice
Posts: 46
Registered: ‎23-10-2018

Re: 85075

So my info has changed to include the £100s termination charges now. That's too bad. I thought I might escape from the 1st set of info. Back to my blazing 0.8Mb/s 4G speeds for the foreseeable I guess 🙄
Posts: 117,654
Topics: 576
Solutions: 16,537
Registered: ‎04-04-2012

Re: 85075

Switch to 3g....
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)