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woodmj
Level 2: Apprentice
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https://mol.im/a/7195503
Texted 'info' here. It said I'm still in a 'change my mind period' where I can return my device, pay any network time bill & switch. Was surprised by this as I'm maybe a year into a 2 year contract. Would I assume this info is wrong? I would love to leave & go back to EE as O2 4G data speeds where I am are lower than 3G & signal strength so poor.
Message 1 of 19
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davethorp
Level 21: Regular
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There seems to be some teething problems with the new system calculating termination charges. My 3 line is contracted at £20.50 a month until December but both the code generating numbers and the info numbers say my termination charge will be £20.80

 

I may hold them to that 😂

Message 11 of 19
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EmilieT
  • 5427 Posts
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Good morning everyone  slight_smile

 

Thanks for the mentions @Anonymous and @Cleoriff. Here's the latest update on this:

 

The new switching regulation comes into force from today (1 July 2019) and all our customers will be able to make use of this new switching service from then as per the regulation - you can find more information here.

Access for You: Registration - Find out how to register for our Access for You service.
Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
Welcome to O2! - New to O2? Find out all you need to know to get started!


If you'd like to take part, why not register? slight_smile
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Message 12 of 19
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MI5
Level 94: Supreme
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Registered:
Thank you
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 13 of 19
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Cleoriff
Level 94: Supreme
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Thanks @EmilieT wink

*The Game Is On*

Most-Helpful-MemberFriendliest-MemberMost-Useful-GuideBest-Feedbacker
Message 14 of 19
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Anonymous
Not applicable
Thanks
Message 15 of 19
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jonsie
Level 94: Supreme
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Message 16 of 19
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Foddersin
Level 3: Thinker
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Also if you have more than one number on your account you still need to call for this information as this automated system cannot deal with multiple numbers on one account.
Kindest Regards,
Andrew.
Samsung Galaxy S10+ on O2 UK
Nokia 1 Plus on O2 UK
Message 17 of 19
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woodmj
Level 2: Apprentice
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So my info has changed to include the £100s termination charges now. That's too bad. I thought I might escape from the 1st set of info. Back to my blazing 0.8Mb/s 4G speeds for the foreseeable I guess 🙄
Message 18 of 19
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MI5
Level 94: Supreme
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Switch to 3g....
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 19 of 19
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