85075

[woodmj]

https://mol.im/a/7195503
Texted 'info' here. It said I'm still in a 'change my mind period' where I can return my device, pay any network time bill & switch. Was surprised by this as I'm maybe a year into a 2 year contract. Would I assume this info is wrong? I would love to leave & go back to EE as O2 4G data speeds where I am are lower than 3G & signal strength so poor.

[davethorp]

There seems to be some teething problems with the new system calculating termination charges. My 3 line is contracted at £20.50 a month until December but both the code generating numbers and the info numbers say my termination charge will be £20.80

I may hold them to that 😂

[EmilieT]

Good morning everyone 

Thanks for the mentions @Anonymous and @Cleoriff. Here's the latest update on this:

The new switching regulation comes into force from today (1 July 2019) and all our customers will be able to make use of this new switching service from then as per the regulation - you can find more information here.

[MI5]

Thank you

[Cleoriff]

Thanks @EmilieT 

[Anonymous]

Thanks

[jonsie]

Nice to see this confirmed 

[Foddersin]

Also if you have more than one number on your account you still need to call for this information as this automated system cannot deal with multiple numbers on one account.

[woodmj]

So my info has changed to include the £100s termination charges now. That's too bad. I thought I might escape from the 1st set of info. Back to my blazing 0.8Mb/s 4G speeds for the foreseeable I guess 🙄

[MI5]

Switch to 3g....