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cityboyhirst
Level 1: Joiner
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on ‎29-07-2020 15:41

on ‎29-07-2020 15:41

my wife's account was being billed 1.25 every 3 days from this premium rate number. When we realised we contacted o2 who told us how to stop the payment. They also gave us details: www.testprscompliance.co.uk and 03333137900 to claim money back.
The email doesn't exist and when we googled the number people said they was charged again.
Apparently o2 new of this as its been going on years. As anyone else had experience and what action did you take
TIA

Cityboyhirst
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MI5
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on ‎29-07-2020 15:58

on ‎29-07-2020 15:58

@cityboyhirst 

Advice here Guide: Have you fallen for or been conned into a premium rate scam? What to do next 

Help to get money back here www.payforitsucks.co.uk 

and how to avoid further charges here Guide: Tips to avoid unexpected charges on your bill 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 151673 Posts
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  • 28840 Solutions
Registered:

on ‎29-07-2020 15:58

on ‎29-07-2020 15:58

@cityboyhirst 

Advice here Guide: Have you fallen for or been conned into a premium rate scam? What to do next 

Help to get money back here www.payforitsucks.co.uk 

and how to avoid further charges here Guide: Tips to avoid unexpected charges on your bill 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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jonsie
Level 94: Supreme
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on ‎29-07-2020 17:59

on ‎29-07-2020 17:59

Find the short 5 digit code that the message has come from and enter it here

https://psauthority.org.uk/

All contact details will be there and you can also report them to the regulator

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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