800 numbers ?

[Anonymous]

got a text the other day saying that from the 1 july i would be charge for 800 numbers

then today got a reminder to pay my bill from O2 and was asked to phone a 800 number which has changed from last month when it was a 330 number

have o2 changed the number so they can charge their customers to pay the bill?????????????????

[MI5 · Accepted solution]

You can still call 202 from your phone or 0344 8090202 from a landline.

[Cleoriff]

I bet this is the same text we all got about number changes/charges from 1st July...

It seems from posts we have had tonight ...there are so many people who aren't using DD ?:smileysad:

[perksie]

---

@Cleoriff wrote:

I bet this is the same text we all got about number changes/charges from 1st July...

It seems from posts we have had tonight ...there are so many people who aren't using DD ?:smileysad:

---

Well I'm puzzled, if you cancel your direct debit you can't really complain about a call charge. 

[jonsie]

Various ways to pay in this guide by @Cleoriff

https://community.o2.co.uk/t5/Discussions-Feedback/Ways-to-pay-guidelines/td-p/874982

[Cleoriff]

From the amount of posts on here over the last few days....it is quite obvious that many many people are NOT using the DD method of payment.....

[jonsie]

---

@Cleoriff wrote:

From the amount of posts on here over the last few days....it is quite obvious that many many people are NOT using the DD method of payment.....

---

Which is why these problems occur with extra changes for reconnection and credit file defaults. Maybe it suits some people but it certainly has it's downside.