This website uses cookies. By clicking Accept, you consent to the use of cookies. Click Here to learn more about how we use cookies.
Accept
Reject
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

£8.99 on my bill

Go to solution
Michelle2303
Level 1: Joiner
  • 2 Posts
  • 1 Topics
  • 0 Solutions
Registered:

on ‎15-04-2024 13:53

on ‎15-04-2024 13:53

I am getting charge £8.99 for a subscription I don’t have

Message 1 of 5
1,055 Views
0 Kudos
1 ACCEPTED SOLUTION

Accepted Solutions

Go to solution
madasaf1sh
Level 78: King of Kings
  • 12108 Posts
  • 69 Topics
  • 3230 Solutions
Registered:

on ‎15-04-2024 13:58

on ‎15-04-2024 13:58

@Michelle2303 


If it says Itunes or Google Play then you will need to speak to them to get a refund, and you will need to prove that you didnt sign up to anything. 

--
iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

--
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company

View solution in original post

Message 3 of 5
1,048 Views
0 Kudos
4 REPLIES 4

Go to solution
jonsie
Level 94: Supreme
  • 96020 Posts
  • 612 Topics
  • 7149 Solutions
Registered:

on ‎15-04-2024 13:57

on ‎15-04-2024 13:57

check this link

Guide: Have you fallen for or been conned into a premium rate scam? What to do next 

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


Message 2 of 5
1,049 Views
0 Kudos

Go to solution
madasaf1sh
Level 78: King of Kings
  • 12108 Posts
  • 69 Topics
  • 3230 Solutions
Registered:

on ‎15-04-2024 13:58

on ‎15-04-2024 13:58

@Michelle2303 


If it says Itunes or Google Play then you will need to speak to them to get a refund, and you will need to prove that you didnt sign up to anything. 

--
iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

--
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
Message 3 of 5
1,049 Views
0 Kudos

Go to solution
Michelle2303
Level 1: Joiner
In response to madasaf1sh
  • 2 Posts
  • 1 Topics
  • 0 Solutions
Registered:

on ‎15-04-2024 14:02

on ‎15-04-2024 14:02

It says iTunes but when I go on subscriptions I’ve never signed up to this 

Message 4 of 5
1,036 Views
0 Kudos

Go to solution
Enlli
Level 69: Guiding Light
In response to Michelle2303
  • 9114 Posts
  • 72 Topics
  • 1819 Solutions
Registered:

on ‎15-04-2024 14:12

on ‎15-04-2024 14:12

O2 will only pass on charges they have received from Apple

https://support.apple.com/en-asia/108092

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
Message 5 of 5
1,033 Views
0 Kudos
Related Content
Top Kudoed Authors
View All
Top