cancel
Showing results for 
Search instead for 
Did you mean: 

7th-9th number port issue

Anonymous
Not applicable
According to o2, and other networks after a quick look on forums, virgin mobile made an error over the aforementoned dates while attempting to port out numbers.

I've now spoke the "friendly" people at virgin and they assure me everything went through perfectly on the 8th!

Ofcom inform me its up to my new service provider to sort out any problems, as virgin effectively no longer have responsibility once they've issued the PAC.

The details were sent to BT apparently, that's according to 02 and there's nothing they csn do to retrieve them, its up to virgin.

What do people suggest?
Message 1 of 7
1,679 Views
6 REPLIES 6

Anonymous
Not applicable

Don't speak to customer services as they don't really understand the porting process. Ring and speak to the technical support team as they can chase the port and resend the porting files 

Message 2 of 7
1,674 Views

MI5
Level 94: Supreme
  • 143403 Posts
  • 632 Topics
  • 27489 Solutions
Registered:
O2 need to ask virgin to resend the porting files.
Only o2 can ask for this and only virgin can do it.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 3 of 7
1,673 Views

Anonymous
Not applicable
Its been asked for I think, o2's back office have been in touch with virgin's back office and so on and so forth.

I've received no real explanation other than we're waiting on virgin and dont know when it'll be fixed. Its happening to a number of people
Message 4 of 7
1,662 Views

Anonymous
Not applicable

MI5
Level 94: Supreme
  • 143403 Posts
  • 632 Topics
  • 27489 Solutions
Registered:
There's nothing anyone else can do unfortunately.
It has to be sorted by O2 and virgin.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 6 of 7
1,652 Views

jonsie
Level 94: Supreme
  • 92905 Posts
  • 608 Topics
  • 6913 Solutions
Registered:

@MI5 wrote:
There's nothing anyone else can do unfortunately.
It has to be sorted by O2 and virgin.

that ^^

Only by keep calling will you get this sorted.

Message 7 of 7
1,638 Views