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Anonymous
Posts: 0

Re: £610 stolen by o2

Another £550 taken today...Now over £1100...I'm so lost. 

Posts: 84,407
Topics: 580
Solutions: 4,300
Registered: ‎04-01-2009

Re: £610 stolen by o2

This is now absolutely disgraceful. What is happening defies description and to be honest it's difficult to suggest what the next step should be. Have you had no response from the complaint review service?

Former Staff
Posts: 11,576
Registered: ‎13-08-2012

Re: £610 stolen by o2

Hi @Anonymous

 

I'm Toby, the O2 community coordinator, please send me a message when you can and I'll talk to the rest of the team to see if we can get to the bottom of this.

Fancy writing a great device review or O2 forum guide? Send me a message!

Get involved:
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• Want to have a chat? Drop me a direct message.

Anonymous
Posts: 0

Re: £610 stolen by o2

Hi Toby will do thank. 

Former Staff
Posts: 11,576
Registered: ‎13-08-2012

Re: £610 stolen by o2

Here's a link to make it easier Smiley Happy

http://community.o2.co.uk/t5/notes/privatenotespage/tab/compose/note-to-user-id/60444

Fancy writing a great device review or O2 forum guide? Send me a message!

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• Want to have a chat? Drop me a direct message.

Anonymous
Posts: 0

Re: £610 stolen by o2

Believe me Jonsie, I just don't know what to do. This is the message I get from the last three calls I've made in the last three week. 

 

"This is a mistake from us, I'm sorry about this but BELIEVE ME, I promise in 5 days you will get a refund." 

 

3 weeks later, £1161+ has been taken out. I'm so sad and worried about my bank account going into debt, paying bills, paying for food for family etc. I have no faith in o2 as they just say things and do nothing. I've never missed a payment and have 3 lines, one of which is platinum and they just fog me off like it's a few pennies. 

Posts: 100,428
Topics: 766
Registered: ‎14-01-2013

Re: £610 stolen by o2

[ Edited ]

A similar thing happened to another customer on here...(ie money taken out of their account in error.).....

http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Barred-iPhone-and-1100-gone-from-my-bank/td-p/88...

It's a drop in the ocean for O2...but a nightmare if it takes money out and they refuse to credit  it back to you asap. I understand if it is O2's mistake they should refund it immediately?

*The Game Is On*

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Former Staff
Posts: 11,576
Registered: ‎13-08-2012

Re: £610 stolen by o2

Hi @Anonymous

 

I've responded to your PM. Cheers

Fancy writing a great device review or O2 forum guide? Send me a message!

Get involved:
• New to the community? This is how you get help.
• Want to know who we are? Come and say hi to us.
• Want to have a chat? Drop me a direct message.

Highlighted
Posts: 84,407
Topics: 580
Solutions: 4,300
Registered: ‎04-01-2009

Re: £610 stolen by o2

Posts: 27,019
Topics: 247
Solutions: 1,614
Registered: ‎29-07-2008

Re: £610 stolen by o2

Me too, this is a huge amount to be taken from your account. Smiley Frustrated

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