on 11-06-2015 09:54
This is now absolutely disgraceful. What is happening defies description and to be honest it's difficult to suggest what the next step should be. Have you had no response from the complaint review service?
on 11-06-2015 09:59
I'm Toby, the O2 community coordinator, please send me a message when you can and I'll talk to the rest of the team to see if we can get to the bottom of this.
on 11-06-2015 10:34
on 11-06-2015 10:35
Believe me Jonsie, I just don't know what to do. This is the message I get from the last three calls I've made in the last three week.
"This is a mistake from us, I'm sorry about this but BELIEVE ME, I promise in 5 days you will get a refund."
3 weeks later, £1161+ has been taken out. I'm so sad and worried about my bank account going into debt, paying bills, paying for food for family etc. I have no faith in o2 as they just say things and do nothing. I've never missed a payment and have 3 lines, one of which is platinum and they just fog me off like it's a few pennies.
11-06-2015 11:06 - edited 11-06-2015 11:07
A similar thing happened to another customer on here...(ie money taken out of their account in error.).....
It's a drop in the ocean for O2...but a nightmare if it takes money out and they refuse to credit it back to you asap. I understand if it is O2's mistake they should refund it immediately?
on 11-06-2015 11:51
on 11-06-2015 11:57
Hope you can help in some way @Toby
on 11-06-2015 12:25
Me too, this is a huge amount to be taken from your account.
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