6 Months Free Disney+

[Johnsonmay]

On 8 July I received an email saying "Disney+ is all yours, just for being with us". Small print stated "Eligibility: available for existing O2 customers who receive this message only." That's me. I followed instructions and received a message saying I would be contacted by email and sms. That hasn't happened. Does anyone know what is going on? I've followed the process again and now see a note saying "Sorry,  you have already chosen your offer" and a further note giving me an option to remove it from my account. I can't see it in my account but I can see an offer in the add extras area for Disney+ at £5.99 pm with £2 off my O2 bill.

I'm feeling confused and stupid. Any suggestions?

[MI5]

@Johnsonmay 

Quite a few customers with the same issue.

Give O2 a call to sort it out.

Numbers here Guide: Coronavirus Community Help and Support 

[Johnsonmay]

Thank you for the very quick response. Tried phoning but O2 are only taking urgent calls at the moment. My problem does not fit that definition. I was directed to 2020 and asked to text "MyO2" but this just leads to downloading the app which calls up the same infrmation as on the web site. It's an insignificant  (but annoying) problem in the light of what's happening in the world so I think I will just give up.

[MI5]

You can just say you want to upgrade to get put through.

[Johnsonmay]

Thanks! I'll give it another go.

[Johnsonmay · Accepted solution]

I never got as far as phoning again. I received another email on Friday asking me to activate Disney+. It promised Disney+ would be added to my account within 24 hours. Followed instructions and it was added within 3 hours. Brilliant!

Thanks to the community for helping me along.