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1 ACCEPTED SOLUTION
Accepted Solutions
- 122800 Posts
- 826 Topics
- 7466 Solutions
To get 5G, you have to have a 5G capable phone, a 5G sim and be in a 5G area.
Check your phone network settings. Reboot your phone.
The fact you upgraded your tariff would have nothing to do with you not getting 5G. If you need extra help then message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG) , they should be able to help you with this.
- 122800 Posts
- 826 Topics
- 7466 Solutions
To get 5G, you have to have a 5G capable phone, a 5G sim and be in a 5G area.
Check your phone network settings. Reboot your phone.
The fact you upgraded your tariff would have nothing to do with you not getting 5G. If you need extra help then message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG) , they should be able to help you with this.
