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1 ACCEPTED SOLUTION
Accepted Solutions
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@Kennybloonfield If you're already an O2 customer you need to swap your old sim for your new 5G one: SIM Swap: a mini guide (incl eSim) - O2 Community
If you're a new customer you will need to call O2 and ask them to activate the sim for you, and, as @Cleoriff has said, you need to be in an area where 5G is up and running.
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As wellas a 5G phone, you need a 5G sim and be in a 5G area.
Check your network status here https://status.o2.co.uk/
- 24415 Posts
- 1062 Topics
- 3819 Solutions
@Kennybloonfield If you're already an O2 customer you need to swap your old sim for your new 5G one: SIM Swap: a mini guide (incl eSim) - O2 Community
If you're a new customer you will need to call O2 and ask them to activate the sim for you, and, as @Cleoriff has said, you need to be in an area where 5G is up and running.
