5g

[Jamie79]

I’ve just bought an iPhone 12 pro max, is my current tariff 5g compatible or do I have to contact o2 to change it?

[Cleoriff · Accepted solution]

@Jamie79 

To get 5G you need:

A 5G phone, a 5G sim and be in a 5G area. If your current sim is 5G you dont need to change it. If it isn't you need to get a new sim by calling O2 and do a sim swap Guide: Sim Swap: a mini guide 2017 update 

Numbers for O2 Guide: Coronavirus Community Help and Support

NB, your old sim will still work in the phone but only give you 4G

[MI5]

@Jamie79 

You'll need to activate the new sim that comes with the phone.

Just do a sim swap Guide: Sim Swap: a mini guide 2017 update 

If you're then in a 5g area it will work.

[Jamie79]

Thanks for your help.

[Cleoriff]

You're welcome @Jamie79 

[MI5]

No problem @Jamie79