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Richbennett
Level 1: Joiner
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I’ve got an iPhone 11 currently and have just ordered a Samsung s20 ultra that I’ve bought, how do I get the 5g to work in the new phone with my old SIM card ?
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MI5
Level 94: Supreme
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Registered:

@Richbennett 

You'll need to get a new sim by either calling O2 Guide: Coronavirus Community Help and Support 

or by popping into your local O2 store.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

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MI5
Level 94: Supreme
  • 151911 Posts
  • 650 Topics
  • 28848 Solutions
Registered:

@Richbennett 

You'll need to get a new sim by either calling O2 Guide: Coronavirus Community Help and Support 

or by popping into your local O2 store.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 2
452 Views