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5g sim card deal

BondJamesBond
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I have just bought an iphone 12 and was sent a 5g sim card and hence changed my deal (to a better one)

 

I sent the LOYALTY text to 21500 but on the reply it stated 

 

"Sorry we can't add a Family Plan to xxxxxxx"

 

The 02 operator had reminded me to send the text to keep the family plan deal.

 

Confused?

 

Thanks

 

ian

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MI5
Level 94: Supreme
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Family plan is for two or more contracts only.
Look at the Open discount scheme to see if eligible for that.
All discounts stop when you upgrade so have to be applied for again.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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MI5
Level 94: Supreme
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Registered:

@BondJamesBond 

How many contracts do you have?

You can only get discount on additional contracts, not on the first or lead contract.

https://www.o2.co.uk/family-plan

If you are eligible for open discount, see this guide Guide: O2 Open & Friends and Family discounts - How to sign up 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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BondJamesBond
Level 1: Joiner
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Only one contract

Surely it just rolls over?!
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MI5
Level 94: Supreme
  • 128216 Posts
  • 614 Topics
  • 22520 Solutions
Registered:
Family plan is for two or more contracts only.
Look at the Open discount scheme to see if eligible for that.
All discounts stop when you upgrade so have to be applied for again.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 4 of 4
122 Views