on 10-04-2020 17:13
I have upgrded my phone to a 5G device which came with a new sim card. I have put the new sim in the new phone and I'm getting "Sim Not Provisioned". I still have my old Sim card in my old phone and its working as normal.
I have been restarting my new phone regularly but still no connection. Technically I can put my old sim in my new phone but I dont think I will get 5G
on 10-04-2020 17:20
It's best to use your old sim at the moment. Sim swops are taking much longer and yes, you won't get 5G but unless your area has 5G then you wouldn't anyway.
Guide: Sim Swap: a mini guide 2017 update
advice here
on 10-04-2020 17:23
on 10-04-2020 17:23
on 10-04-2020 18:06
on 21-04-2020 17:19
on 21-04-2020 17:19
ok Its been over a week and my new sim card is still not registering.
I have no issues with swapping my old sim into my new phone but its not a 5G sim so I wouldn't get the benifits of the new network. saying that I'm not even sure my area is now covered, plus the fact I'm only outside for only 1 hour a day.
OK going to swap sim cards
Should I be able to get a new 5G Sim card to replace the faulty one ?
on 21-04-2020 17:23
on 21-04-2020 17:23
on 21-04-2020 17:24
on 21-04-2020 17:24
Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).
Link to our guide on how to contact them can be found here
on 28-04-2020 10:10
on 28-04-2020 10:10
I swapped sims and all is as expected. I just don't have access to 5G.
As O2Lorna suggests I'll sort out a new SIM eventually
Thanks for your help